Shipping and delivery policy

Shipping Policy – Valid for orders in Canada and the United States

This policy applies to domestic orders in Canada and the United States. It has been created to fully inform you of our shipping conditions and procedures. By placing an order in this store, you agree to the policy described here.

In Canada and the United States, we strive to provide our valued customers with a seamless shopping experience. Here's an overview of our meticulous delivery process:

Key Information at a Glance

Order Cut-Off Time: 11:00 PM (GMT-05:00) Eastern Standard Time (Toronto). Orders placed after this time are processed the next business day.
Processing Time: 0-2 business days (Monday to Friday). Processing time is the difference between the order cut-off time after an order is placed and the time the order is ready for shipment and handed over to the carrier.
Shipping time: 5 to 10 business days (Monday to Friday). Transit time is the time it takes for the carrier to deliver a product to your delivery address.
Total delivery time: 5 to 12 business days (processing + shipping).
Shipping countries: United States (US) and Canada (CA).
Shipping locations: We only ship orders to all customer addresses entered at checkout.
Shipping costs (US and CA): All UK orders receive free shipping.

All times are estimates based on actual delivery data and may vary during peak periods or holidays.

Shipping process

As soon as you place an order in Canada and the United States, our dedicated team begins rigorous processing. Our warehouse undergoes strict quality control to ensure products are in perfect condition.

After successful inspection, we use high-quality packaging materials to protect your items during transport. The fully packaged products are then entrusted to our reliable delivery partners, who will handle shipping.

If there is a problem with delivery to the specified address or at the requested time, our shipping partner will contact you to find a solution.

Delivery Company

We work with reliable shipping providers in Canada and the United States, including:

Canada Post

You will receive a tracking number by email as soon as your order has been shipped.

Shipping to Canada and the United States
Delivery time = processing time + shipping time

Processing time: 0 to 2 business days (Monday to Friday)
Shipping time: 5 to 10 business days (Monday to Friday)
Total delivery time: 5 to 12 business days

Closing time to order: 11:00 PM (GMT-05:00), Eastern Standard Time (Toronto)

Shipping Fees

To enhance your shopping experience, Boutique Élégance offers free shipping to Canada and the United States.

Change of Address

Customers can change their shipping address within 24 hours of placing an order by contacting our customer service team. Once the order has been shipped, the address cannot be changed.

The first condition that occurs applies.

The customer is responsible for providing the correct shipping address at the time of purchase.

Order Cancellation

You can cancel an order free of charge within 24 hours of purchase. Once the order has shipped, cancellation is no longer possible. After receiving the items, you can initiate a return in accordance with our Return and Refund Policy.

Policy for Packages Damaged in Transit

If you find that the package was damaged in transit, please notify us within 3 business days of receiving your order.

To process your claim, we may request photographic documentation of the damaged items.

After reviewing the claim, we may issue a replacement, refund, or credit note for items proven to be damaged.

Customer Service

We are here to help—you can contact us anytime during our business hours.

Email: support@boutique-elegance.com
Phone number: +12498011739
Contact page: click here
FAQ page: click here

Customer service hours (GMT-05):
Monday to Friday: 9am to 6pm
Saturday and Sunday: closed

We do our best to respond to all emails within 1 to 2 business days.

Shipping and delivery policy

Shipping Policy – ​​Valid for orders in Canada and the United States

Customer Service

Company information

Shipping Policy – Valid for orders in Canada and the United States