Refund policy

Boutique Élégance is committed to providing high-quality products and impeccable service. If you are not completely satisfied with your purchase, please follow the return steps below:

Return period: Products can be returned within 30 days of receipt.

Return Policy: Products must be in their original condition, unused and in their original packaging.

Returns: Contact us at support@boutique-elegance.com to initiate the return process.

Return costs: Return costs are the responsibility of the customer, unless the products are defective or incorrect.

What should I do if I receive a defective product?

Don't worry, if you receive a defective product, we will replace it free of charge. However, you must notify us and return the product within 30 days.

Exchange

We do not currently offer exchanges. If you need a different size or item, you can place a new order and return the original item for a refund.

Refunds: After we receive and inspect your return, we will notify you by email whether your refund has been accepted or declined. Approved refunds will be processed and automatically credited to your credit card or original method of payment within 14 days.

For any questions or comments, please do not hesitate to contact us! Please use the contact details below:

Email: support@boutique-elegance.com
Phone: +31 6 23701601

Company Name: Match Marketing
Company Number: 92157548
VAT Number: NL004940540B13

Customer Service Hours: Monday to Friday, 9:00am to 6:00pm
We strive to respond to you within 24 hours (business days).