Frequently Asked Questions

FAQ – Elegance Boutique

1. What are your delivery times?

Our orders are processed within 0 to 2 business days .
Delivery then takes 5 to 10 working days .
The total time is therefore approximately 5 to 12 working days .

2. Do you offer free delivery?

Yes ✅ We offer free shipping to Canada and the United States.

3. How do I track my order?

Once your order has been shipped, you will receive a tracking number by email to track your package.

4. Can I change my delivery address?

Yes, you can change your address within 24 hours of ordering .
After shipping, the address cannot be changed.

5. Can I cancel my order?

You can cancel for free within 24 hours of purchase.
After this period, you will have to wait to receive the package and then request a return .

6. What is your return policy?

You have 30 days after receipt to return an item.
Terms :

Unused item in perfect condition
Original packaging
Valid proof of purchase

Return costs are the responsibility of the customer.

7. What items cannot be returned?

Gift certificates
Sale items (exchange for credit only)

8. Do you offer exchanges?

No, we do not offer exchanges.
For a different size, place a new order and return the original item for a refund.

9. When will I receive my refund?

After receipt and inspection of the item, a refund will be issued to the original payment method .
The delay is up to 14 days , depending on your bank.

10. What should I do if my package arrives damaged?

Please contact us within 3 business days with photos of the damaged package.
We will offer you a replacement, refund or credit .

11. How to contact you?

Customer Service

We are here to help—you can contact us anytime during our business hours.

Email: support@boutique-elegance.com
Phone number: +12498011739
Contact page: click here
FAQ page: click here

Customer service hours (GMT-05):
Monday to Friday: 9am to 6pm
Saturday and Sunday: closed

We do our best to respond to all emails within 1 to 2 business days.