Order and delivery
Have you found a fantastic item that you absolutely want to have? Great!
Now choose the desired color and/or size and press "add to cart." You can, of course, continue shopping with peace of mind; your cart is always accessible via the "cart" icon in the top right. Please note: Placing items in your cart does not mean that they are reserved.
Have you finished shopping? Click the "cart" icon to view your items. On the next screen, you can adjust the quantities if necessary. Then click "Continue to Checkout." Here, you can easily fill in all your information to complete your order.
Please note: Once your order is finalized, it cannot be changed. We process your order immediately so you can receive it as quickly as possible. Did you make a mistake? Contact our customer service as soon as possible at info@éléganceboutique.com
Delivery costs at Elegance Boutique
At the house of At Elegance Boutique, we cover all shipping costs. So, you pay no shipping fees!*
*Note: For return items, shipping costs are your responsibility.
Track your order at Elegance Boutique
Yes, you can track the status of your order! We ship all your items with a tracking service. As soon as your order is shipped, you will receive an email with a link to your order tracking page. Please note that there may sometimes be a delay before the tracking status is available.
Delivery times at Elegance Boutique
At the house of At Elegance Boutique, we strive to ensure fast delivery. Ordering on weekdays before 11:00 PM? We aim to process and ship your order the same day. Our average delivery time is 7 to 12 days, depending on item availability.
Absence during delivery?
If the courier is unable to deliver your package, it will be held for 7 days at the nearest collection point. You will receive a notification from the delivery service with information about the collection point. This email often ends up in your spam folder. If it doesn't, contact the carrier or us at info@eleganceboutique.com
Incorrect address?
It is your responsibility to ensure that the delivery address is correct. Contact us immediately if you notice an error so we can correct your order before it is shipped.
Lost or stolen package
We are not responsible for lost or stolen packages. If tracking shows your package was delivered but you have not received it, report it within 14 days. We will ask the delivery service to investigate and keep you informed of the progress.
Cancellation Policy
We offer a 24-hour cancellation period from the time your order is placed. If you wish to cancel your order, please contact us within this 24-hour period.
After 24 hours, we can no longer guarantee cancellation as your order will already be processing. We thank you for your understanding.
To request a cancellation within the 24-hour period, please email us at support@boutique-elegance.com or use the contact form on our website, including your order number.
Questions about your order?
Do you have any questions? Do not hesitate to contact our customer service at
support@boutique-elegance.com